Frequently Asked Questions
Can I add extra insurance for my parcel shipment?
Extra shipping insurance can be selected during checkout for loss‑damage protection.
What risk does shipping insurance cover?
Insurance covers parcel loss and severe damage during international transit.
Does basic shipping service include built‑in insurance?
Standard shipping does not contain insurance by default, you need to select it separately.
How to file claim with shipping insurance?
Provide photos of package condition, order number and tracking number to submit claim.
Will insurance compensate for minor cosmetic scratches?
Light surface scratches are not covered under shipping insurance terms.
Is insurance fee refundable if I cancel my order?
Insurance fee will be refunded together with whole‑order cancellation.
What will insurance compensation cover?
Compensation equals product value, shipping cost will follow insurance clauses.
Can I buy insurance after I finish checkout?
Insurance option cannot be added after payment is completed.
Does pre‑order goods support purchasing shipping insurance?
Pre‑order items can select insurance at checkout same as regular goods.
How long will insurance claim review take?
Insurance claim review will take several business days for carrier confirmation.
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